Returns

If a tea isn't right for you, return it. Open or unopened, within thirty days. We'll either refund the order or replace it with another origin — your choice, no questions, no fee, no shipping cost.

How to return

1. Email hello@thesaintgraal.com with your order number and a sentence about what didn't work. We'd like to learn from it.
2. We send a prepaid return label by reply.
3. Drop the box at any USPS, UPS, or FedEx location. Once it's scanned in, your refund or replacement is on its way.

Refund timing

Refunds reach your card within five business days of the box being scanned at the carrier. Replacements ship the same day we receive the return.

Damaged or incorrect orders

If we sent the wrong tea, or the box arrived damaged, we replace it at our cost — you don't need to send anything back. Just email us with a photograph.

Subscriptions

Subscriptions can be paused, skipped, or cancelled at any time from your account, with no questions and no exit fee. Refunds on subscription shipments follow the same thirty-day return policy as one-time orders.